Shipping policy
Shipping
Everything is packed by hand here in Svedala and sent with PostNord.
This policy applies to orders delivered to addresses in Sweden.
When your order will arrive
Your parcel will be with you within 3 to 5 business days of your order being placed.
Everything is sent with PostNord and tracked, so you will get a tracking link by email as soon as your parcel is on its way.
Smaller orders, up to 3 kg, come to your door. Larger orders go to your nearest PostNord service point for you to collect, and PostNord will let you know when it has arrived. You will see which applies to your order at checkout.
If something is going to take longer than we have said, we will write and tell you rather than leave you wondering.
What delivery costs
Postage is worked out by the weight of your parcel. Most single items fall into the first two bands.
| Parcel weight | Delivery | Cost |
|---|---|---|
| Up to 0.25 kg | To your door | 29 kr |
| 0.25 to 0.5 kg | To your door | 49 kr |
| 0.5 to 1 kg | To your door | 59 kr |
| 1 to 2 kg | To your door | 89 kr |
| 2 to 3 kg | To your door | 159 kr |
| 3 to 10 kg | To your local service point | 179 kr |
All prices include VAT. You will see the exact delivery cost for your order at checkout, before you pay.
While your parcel is in transit
Your order is our responsibility until it reaches you. If a parcel goes missing on its way, or turns up damaged, that is ours to sort out and not yours to chase.
Email us at info@wisekraut.com with your order number and we will either send a replacement or refund you in full, whichever suits you better.
If something goes wrong with the address
Please do check your delivery address before you confirm your order. If a parcel comes back to us because the address was incomplete, we will get in touch and sort it out with you, either sending it out again once we have the right details or refunding you in full, whichever you prefer.
If your parcel is waiting at a service point, do try to collect it within the time PostNord gives you, as parcels left uncollected come back to us. If that happens, just let us know and we will refund you in full, postage included. We would rather sort it out than charge you for it.
Questions
Email us at info@wisekraut.com.